Service Standards

Our commitment to you… is dedicated to providing a very high level of service and reliability for all job seekers, employers and recruiters. The following are some of the minimum commitments which we make to you.

Accessibility: The site is available 24 hours a day, 7 days a week. You can also reach us personally via the Feedback/Contact Us area of the website, or by email, telephone and fax. Our normal office hours are 9am until 5pm Monday to Friday AEST (except NSW Public Holidays).

Communication: All enquiries received during our normal office hours (9am until 5pm Monday to Friday AEST – except NSW Public Holidays) will be responded to within one working day.

In the unlikely event that we’re unable to fully answer your enquiry within one working day, we will contact you anyway, to explain the reason and provide a timeline of when you can expect a full response.

Personal Information: We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.

Compliment or Complaint: We strive to always exceed your expectations and we invite your feedback about any experience with Please let us know any suggestions you may have because your comments will always be listened to and are likely to influence our continual improvement strategy.

All times are quoted as Australian Eastern Standard Time.

Phone:1800 405 377


For assistance or enquiries about any aspect of this site, please don’t hesitate to contact us.

Jobs In The Illawarra is an online jobs community supported by specialists who can provide assistance with recruitment, training, workforce support and business support services.